S.C.A.L.E. IN ACTION
Explore how our S.C.A.L.E. process has empowered organizations and individuals to overcome challenges and take meaningful action. Whether you’re a sole proprietor or have a team behind you, S.C.A.L.E. can help you take your best next step!
Resilient Recovery
When challenges pile up—whether it’s vendor costs, staff turnover, or unexpected crises—small businesses can lose focus on what matters most. Sound familiar? Let’s step back, reassess, and create a plan to move forward.
CHALLENGE
A newly-opened fitness franchise faced mounting challenges after an eight-week, pandemic-required closure, including complex aid processes, staff turnover, and costly vendor commitments.
APPROACH
We helped the business owner step back and assess their current state, clarifying priorities and creating a streamlined action plan. By fostering open communication with staff and clients and realigning operational goals, the franchise rebuilt trust and engagement within the community.
IMPACT
The fitness studio not only stabilized but thrived, gaining a loyal client base and strengthening its operational foundation. The owner regained confidence, setting the stage for steady growth and long-term success.
efficent escalation
Operational headaches and inefficient workflows don’t just slow you down—they pull you away from serving your clients. If client issues are piling up, let’s simplify processes and clear a path back to what you do best.
CHALLENGE
Following a major operational change, inconsistent processes left sales leaders overwhelmed with service escalations. This created inefficiencies, delayed client resolutions, and pulled the team away from their core responsibilities.
APPROACH
Using the S.C.A.L.E. process, we worked with stakeholders to identify key pain points and clarify escalation protocols. By streamlining workflows and fostering better communication across departments, we ensured all teams were aligned on handling service issues efficiently.
IMPACT
The solution reduced escalation time significantly and freed up sales leaders to focus on their primary responsibilities—supporting their teams and driving results. Client satisfaction improved, and internal processes became more cohesive.
Misaligned messaging or disjointed initiatives can make growth feel out of reach. What if everything was working together to move your business forward? Let’s align your efforts and build momentum for success.
cohesive campaign
CHALLENGE
A marketing team struggled to align campaign timing and messaging with sales team needs, resulting in misaligned efforts and missed opportunities.
APPROACH
We collaborated with both Sales and Marketing to identify gaps and refine workflows. By creating clear priorities and enhancing collaboration, we streamlined campaign development and delivery, ensuring alignment with business goals.
IMPACT
Campaigns were launched on time and better aligned with sales goals, leading to improved engagement and stronger results. A critical annual campaign was delivered two months ahead of schedule, setting a new standard for timely, effective execution.